Refund Policy    

 

       Product Quality Issues: If there are flaws in the metal gifts you received, such as scratches on commemorative coins or uneven surfaces on badges; if the wristbands are damaged, such as broken or frayed; if PVC gifts have problems like color fading or deformation, for example, the color of keychains fading or the shape of coasters being distorted; if there are quality problems with lanyards, such as the material being prone to breakage, you have the right to apply for a refund.

       Non - compliance with Order Requirements: If the received product does not match the content you ordered, including differences in style, color, pattern, size, etc., you can request a refund. For example, if you ordered a metal gift with a specific pattern but received a product with the wrong pattern; if the color of the wristband you ordered is incorrect; if the design of the PVC gift does not match the order requirements; if the length or width of the lanyard does not meet your order requirements.

Refund Procedure:
       Contact Customer Service: When you discover a problem, please contact us as soon as possible through our official customer service channels. You can reach us via email (info@desentgift.com), the online customer service platform, or the customer service phone number. When contacting customer service, please describe the problem in detail and provide your order information, such as the order number, purchase date, product name, and photos of the specific problem (if possible). This will help us process your refund request quickly.

       Review and Evaluation: After our customer service team receives your refund request, we will review and evaluate your situation. We may ask you to provide more information or evidence to ensure the rationality of the refund request.

       Refund Processing: If your refund request complies with our refund policy, we will process the refund within [X] working days after the review is approved. The refund will be returned in the original payment method. For example, if you paid by credit card, the refund will be returned to the original credit card; if you paid via PayPal, the refund will be returned to the original PayPal account.

Precautions:
      Refund Time Limit: To ensure the smooth progress of the refund process, please submit a refund application within [specific period] days after receiving the product. Beyond this time limit, we may not be able to process your refund.
Product Integrity: When applying for a refund, please ensure the integrity of the product and its packaging. If the product is damaged by humans or lacks accessories, etc., it may affect the approval result of the refund. For example, severe damage to the packaging of metal gifts, missing parts of wristbands, missing relevant accessories of PVC gifts, or incomplete lanyard accessories may lead to an adjustment of the refund amount or the rejection of the refund request.

      We hope that through the clear refund policy, you can shop at Desent Gifts without worry and your legitimate rights and interests can be protected.